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April 29, 2013 / Rodrigo Chiolas

SQL Server :request failed or the service did not respond in a timely fashion


When trying to start SQL Server Reporting Services, an error message appear with the following text:

The request failed or the service did not respond in a timely 
fashion. Consult the event log or other applicable error logs 
for details

After checking the event log:

A timeout was reached (30000 milliseconds) while waiting for the 
SQL Server Reporting Services (MSSQLSERVER) service to connect.


The Microsoft Windows Service Control Manager controls the state (i.e., started, stopped, paused, etc.) of all installed Windows services. By default, the Service Control Manager will wait 30,000 milliseconds (30 seconds) for a service to respond. However, certain configurations, technical restrictions, or performance issues may result in the service taking longer than 30 seconds to start and report ready to the Service Control Manager.  

  1. Go to Start Run > and type regedit
  2. Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
  3. With the control folder selected, right click in the pane on the right and select new DWORD Value
  4. Name the new DWORD: ServicesPipeTimeout
  5. Right-click ServicesPipeTimeout, and then click Modify
  6. Click Decimal, type ‘180000’, and then click OK
  7. Restart the computer 

By editing or creating the ServicesPipeTimeout DWORD value, the Service Control Manager timeout period can be overridden, thereby giving the service more time to start up and report ready to the Service.


Here is the original post used to solve this issue: Original Link



Leave a Comment
  1. hehehe / Dec 2 2013 3:58 pm

    it does not working…

    • Rodrigo Chiolas / Dec 6 2013 5:43 pm


      Try to check firewalls.
      Which value did you choose for timeout? 180000?

  2. Sushil / Dec 13 2013 6:01 am

    Hi All,
    I am new to this forum, I also faced this issue and it got fixed by below steps:
    Create the DWORD as stated above
    Restart the computer
    Restart the service fro SSCM console

  3. Mohammed / Dec 22 2013 6:10 am

    Hi, In my case its not work. but i tried this command on command prompt: c:\>gpupdate /force
    Its work for me alhamdulillah.

  4. T / Jan 14 2014 9:00 am

    Worked perfectly for me exactly as stated above. Added the DWORD reg entry, rebooted, and both my MSSQL instances successfully started automatically upon reboot. Thanks, Rodrigo!

  5. Gabriel / Jan 16 2014 9:06 pm

    Is not working for me…. And also tried the “gpupdate /force” and nothing, this could be a bad instalation ?? I got this server from my IT team, but I cann’t get the SQL Server started….

    • Rodrigo Chiolas / Jan 17 2014 11:06 am

      hi Gabriel, did you try higher timeout values? Did you check event log?

  6. bryida / Jan 30 2014 8:46 am

    Open the event viewer and dig through the logs: Open Windows Explorer and go to

    Control Panel\All Control Panel Items\Administrative Tools

    Open Event Viewer

    Expand Windows Logs

    Look in Application, Security, and System for errors.

  7. manipriya / Apr 2 2014 4:52 am

    thank you so much Rodrigo Chiolas.It woked for me…

  8. Nalini / Sep 3 2014 5:13 am

    Hello Friends,
    In my case i downloaded in Windows 8 and i Run the configuration as ‘Run as administrator’ Working now 🙂 Hope it may help you.
    Have a nice day all

  9. Lel / Nov 20 2014 7:26 am

    When I type regedit and it show the service did not respond in timely fashion…

  10. Dizeeta / Mar 20 2015 1:35 pm

    In my case it didn’t wok
    still getting same error…………

  11. Madhu / May 20 2015 7:37 pm

    It worked like a charm

  12. Jagdish / Dec 30 2015 6:48 am

    i changed the startup parameter value in SQL Services Property in Advance TAB. After that my SQL server will not start..please help me .. what to do.

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